Accessibility Statement

Last updated: 23 June 2026

Locawo wants the online shop at https://locawo.com to be accessible and easy to use for as many people as possible. This statement explains how we consider accessibility in the Locawo online shop, which areas have already been improved and where limitations may still exist.

This statement is reviewed regularly and updated when major changes are made to the shop or after a renewed accessibility review.

Scope

This statement applies to the Locawo online shop at https://locawo.com. It covers, in particular, the homepage, category and product pages, product search, cart, checkout, customer account, login and registration forms, legal information and online form pages as well as editorial content in the World of Knowledge and World of Enjoyment sections.

General Description of the Website

Locawo operates an online shop for reduced-carbohydrate and protein-enriched food products. Customers can search for products, access product information, compare products, add items to the cart, buy gift vouchers, place orders, choose shipping and payment methods, use a customer account and access legal online forms.

In addition, Locawo provides editorial content, especially recipes in the World of Enjoyment, knowledge articles about low carb, ingredients and nutrition facts, as well as a newsletter.

Website Navigation

The online shop has a header, a main navigation area, content areas and a footer. Through the header, customers can access product search, their customer account, the cart and the language selection.

The main navigation leads to Product World, World of Enjoyment, World of Knowledge and information about Locawo. In the Product World, categories and subcategories can be opened. On category and product overview pages, products can be viewed and in some cases filtered or sorted.

The footer contains additional service and legal information, for example information about shipping, payment, privacy, cancellation, returns and contact.

Purchase Process

Products can be accessed via search, categories or product lists. On the product detail page, customers will find further information about the product, for example descriptions, images, nutrition facts, prices, availability and, where applicable, quantity-based prices.

Items can be added to the cart. The cart shows the selected items, quantities, prices and the total amount. Items can be removed or quantities can be changed there.

During checkout, the information required for the order is requested. This includes, in particular, billing and delivery details, shipping method and payment method. Before the order is completed, an order overview is displayed so that the information can be checked and changed if necessary.

Returns and Exchanges

Information about returns and exchanges can be found on our Returns and Exchanges page. Information about the statutory right of cancellation can be found on the Instructions for Cancellation page. An online cancellation form is also available.

Accessibility Requirements

The accessibility requirements are derived in particular from the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz, BFSG), the Regulation on the Accessibility Strengthening Act (BFSGV), the European standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG). The website should be designed to be perceivable, operable, understandable and robust.

Legal and Technical Framework

In the ongoing development of the shop, we use the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz, BFSG), the related regulation (BFSGV), the European standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG) at conformance level AA as guidance.

Accessibility Status

Based on our current self-assessment, the Locawo online shop is partially compliant with these requirements. This means that many central areas have already been improved with regard to usability, readability, mobile use and form clarity. At the same time, some barriers may still exist, especially in dynamic components or integrated third-party services.

Measures Already Considered

  • clear page structure with semantic headings, sections and navigation areas,
  • visible focus states for keyboard navigation,
  • skip links for quick access to main content, search and navigation,
  • responsive design for smartphone, tablet and desktop use,
  • readable colour contrasts within the Locawo design system,
  • understandable form fields with labels, required-field indicators and error messages,
  • language-specific error messages in German and English forms,
  • alternative text for relevant images where editorially maintained,
  • reduced or controlled motion in interactive components,
  • more accessible presentation of login, registration, customer account, cart and cancellation form,
  • improved usability of central shop functions on mobile devices.

Known Limitations

Despite ongoing improvements, some limitations may currently remain. These include in particular:

  • individual third-party widgets, for example review, payment, shipping or security services,
  • dynamic sliders, carousels or asynchronously loaded shop areas,
  • older editorial content, images or alternative texts,
  • PDFs, downloads or external documents maintained outside the current shop template,
  • accessibility information for individual products where such information is not provided by manufacturers or other responsible economic operators.

Testing and Ongoing Improvement

The accessibility of the shop is currently assessed internally using technical and editorial checks. These include keyboard testing, mobile testing, browser checks, automated testing tools such as Lighthouse, axe or WAVE, and sample screen reader checks.

We understand accessibility as an ongoing process. New features and major changes to the shop should also be reviewed from an accessibility perspective in the future.

Feedback and Contact

If you notice a barrier or cannot use content or functionality, please let us know. Please describe as precisely as possible on which page or at which step the issue occurs.

Contact: hallo@locawo.com
Suggested subject: Accessibility Locawo

Competent Market Surveillance Authority

If you do not receive a satisfactory response to your feedback, you can contact the competent market surveillance authority:

Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF AöR)
Carl-Miller-Straße 6
39112 Magdeburg
Germany
Phone: +49 391 289 230 23
Email: kontakt@mlbf-barrierefrei.de
Website: https://www.mlbf-barrierefrei.de/

Update of This Statement

This statement was last updated on 23 June 2026. It will be updated when major changes are made to the shop or after a renewed accessibility review.